Refund policy

Returns, refunds and support

Last updated: 11 September 2026.

This policy applies to purchases from beshare.com.au, sold and supported by AUSUPPLY SOURCING PTY LTD under the Beshare storefront. Contact support@beshare.com.au.

Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The change-of-mind conditions below do not limit those rights. Sale pricing, missing original packaging, use of the product or expiry of a written warranty do not, by themselves, remove a consumer's statutory rights.

30-day change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. This includes sale-priced bikes. For a change-of-mind return, the item must be unused, complete with the supplied accessories and documentation, in its original packaging, and in a condition suitable for resale. Please retain your proof of purchase.

Contact us before sending the item so we can confirm eligibility and provide return instructions. Change-of-mind return freight is the customer's responsibility. Any original delivery charge actually paid is not refundable for a change-of-mind return. This does not apply to delivery costs or other remedies payable under the Australian Consumer Law.

Faulty, damaged or incorrect goods

Contact us if an item arrives damaged or incorrect, or develops a fault. Include your order number, model and a description of the problem. Photos or video may help where they can be taken safely. Do not keep using or charging an item if you suspect a safety problem.

We will assess the problem and arrange the applicable remedy. Do not send a damaged battery or other potentially dangerous item through an ordinary parcel service; contact us for appropriate instructions first. Where required under the Australian Consumer Law, we will arrange collection or cover reasonable return costs. Original packaging and unused condition are not required for a statutory remedy.

Where to send a return

We provide the appropriate return address and instructions after reviewing the request. Do not send a return to the office without confirmation; the correct destination may depend on the item and the issue. Our listed office contact address is 37 Paramount Blvd, Derrimut VIC 3026, Australia.

Refunds and exchanges

Approved refunds are returned to the original payment method. After approval, please allow 5–10 business days for the payment provider to display the refund. We will tell you if an inspection or payment-provider issue requires more time.

For a change-of-mind exchange, contact us to check availability and any price difference before returning the original item. We will explain the exchange arrangements before you proceed.

Written warranties and earlier purchases

Any written product warranty is additional to statutory rights. Warranty terms may differ by model or component; retain the information supplied with your purchase. This policy update does not reduce rights or commitments that applied when an earlier purchase was made.

For help, email support@beshare.com.au or use our contact page.